Privacy Statement
Effective Date: 23 May 2025
Leapfrog, located at Mathenesserweg 18A, Rotterdam, is responsible for the processing of personal data as shown in this privacy statement.
Contact Details
- Website: https://www.leapfrogapp.com
- Email: legal@leapfrogapp.com
Personal Data Processing
Leapfrog processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process:
- Email address
- Data about your activities on our website
- Address details (only for paying customers with a subscription; subscription payments are handled by Stripe)
- First and last name (only for paying customers with a subscription; subscription payments are handled by Stripe)
- Bank account number and payment details (only for paying customers with a subscription; subscription payments are handled by Stripe)
Legal Bases for Processing Activities
The table below shows the legal basis for each type of personal data processing activity at Leapfrog:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing payments and subscriptions | Performance of a contract / Legal obligation |
| Providing customer support and service communications | Performance of a contract / Legitimate interests |
| Sending functional emails and product updates | Performance of a contract / Legitimate interests |
| Sending marketing communications (e.g., newsletters) | Consent |
| Website analytics and usage tracking | Legitimate interests / Consent (where required) |
| Error monitoring and diagnostics | Legitimate interests |
| Authentication and security | Performance of a contract / Legitimate interests |
| Real-time collaboration features | Performance of a contract / Legitimate interests |
| Document storage and processing | Performance of a contract |
| Compliance with tax, accounting, or legal requirements | Legal obligation |
| Handling data subject requests (access, deletion, etc.) | Legal obligation |
| Natural Language Processing | Performance of a contract / Legitimate interests |
Clarification on Legal Bases:
For some processing activities, the legal basis may depend on your relationship with Leapfrog or the context of your interaction. For example, "performance of a contract" includes steps taken at your request prior to entering into a contract, such as creating a free account or using free features. "Legitimate interests" may apply where processing is necessary for the security, improvement, or reliable operation of our services, or for responding to general inquiries from non-users. Where both bases are listed, the applicable basis depends on the specific situation.
This mapping ensures that every processing activity at Leapfrog is supported by a valid legal basis under the GDPR.
Special and/or Sensitive Personal Data We Process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or a guardian. However, we cannot check whether a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at legal@leapfrogapp.com, and we will delete this information.
Leapfrog processes your personal data for the following purposes:
- Handling your payment
- To be able to call or email you if necessary to update you on our services
- To deliver goods and services to you
Automated Decision-Making
Leapfrog makes decisions based on automated processing about matters that can have (significant) consequences for people. These are decisions made by computer programs or systems, without a human being (for example, a Leapfrog employee) being involved. Leapfrog uses the following computer programs or systems:
- Subscription management and payment processing are handled automatically via Stripe. When a user subscribes, their payment details and subscription status are processed without manual intervention.
- Website analytics are processed automatically using tools such as Google Analytics to monitor website usage and improve our services. No decisions with significant impact on individuals are made solely based on analytics data.
- Google Cloud Platform for database storage and authentication services
- Vercel as a data processor/hosting provider
Use of AI Tooling
Leapfrog uses third-party AI tools, such as large language models (LLMs) and transcription services (e.g., AssemblyAI), to provide specific features like natural language processing, transcription, and analysis. When you use these features, your data may be securely transmitted to the AI provider's API for processing. These providers act strictly as data processors on our behalf and do not use your data for their own purposes, such as training or profiling. We have agreements in place to ensure your data is handled securely and in compliance with privacy regulations.
Data sent to these AI providers is processed only as necessary to provide the requested feature and is not retained or used for any other purpose by the provider. If you have questions about our use of AI tooling, please contact us at legal@leapfrogapp.com.
How Long We Retain Personal Data
Leapfrog does not retain your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:
| Data Category | Retention Period |
|---|---|
| Account and contact information | As long as the user account is active, deleted immediately after account deletion, unless a longer period is required by law. |
| Payment and subscription information | 7 years (in accordance with tax and accounting regulations) |
| Analytics and website usage data | Up to 26 months (in line with Google Analytics default) |
| Communications (emails, support) | Up to 2 years after resolution of the inquiry or closure of the account |
| Data of minors collected in error | Deleted immediately upon discovery |
Sharing Personal Data with Third Parties
Leapfrog shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. Leapfrog remains responsible for these processing operations. In addition, Leapfrog provides your personal data to other third parties. We only do this with your explicit consent.
Below is an example of a third party we share data with:
| Category | Name | Data location | Purpose | Data Shared |
|---|---|---|---|---|
| Payment Provider | Stripe | United States | Processing subscription payments | Name, email, payment details (for subscribers) |
| Transcription/AI | AssemblyAI | European Union (EU) | Transcription and AI analysis of user data via API. Data is not used for training or other purposes by AssemblyAI. | Uploaded files, transcripts, derived data |
| Email/Newsletter | Resend | European Union (EU) | Sending functional e-mails and product updates | Email address, subscription preferences |
| Hosting Provider | Vercel | United States | Website hosting and deployment | Website usage data, deployment logs |
| Serverless Functions | Vercel Functions | European Union (EU) | Backend API endpoints and data processing | Request data, user input, processing results |
| Analytics | Google Analytics | United States | Website analytics and user behavior tracking | Anonymous usage data, page views, user interactions |
| Error Tracking | Sentry | European Union (EU) | Error monitoring and performance tracking | Error logs, performance metrics, device information |
| Authentication | Google Cloud Platform | United States | User authentication and identity management | Email, authentication tokens, user profile data |
| Database | Google Cloud Platform | United States | Database storage and management | User data, application data, system data |
| Real-time Collaboration | Liveblocks | United States | Real-time collaboration features | User collaboration data, shared workspace content |
| Document Storage | Chroma DB | United States | Document storage and processing | User documents, processed content, metadata |
| LLM provider | OpenAI | United States | Natural language processing via API. Data is not used for training or other purposes by OpenAI. | User input, processed data, analysis results |
Cookies or Similar Techniques We Use
Leapfrog uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Leapfrog uses cookies with purely technical functionality. These ensure that the website works properly and, for example, that your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements.
During your first visit to our website, we already informed you about these cookies and asked for your permission to place them.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via your browser settings.
Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is a list of cookies used on www.leapfrogapp.com, their purpose, and description:
| Cookie Name(s) | Purpose | Description |
|---|---|---|
| _ga | Analytical: website usage (Google Analytics) | Tracks unique visitors and their interactions |
| _ga_61B1N2ZMNE | Analytical: session tracking (Google Analytics) | Distinguishes between different user sessions |
| authToken, authToken.custom, authToken.sig | Authentication/session | Manages user authentication and session state |
| Analytics/3rd-party cookies | Analytics, diagnostics, error tracking | Provides insights into website performance |
| viewType | UI state management (view preference) | in-app |
| sidebar, sidebar:state | UI state management (sidebar) | in-app (sidebar components) |
| preferredChartType | UI state management (chart type) | in-app (chart-type-context) |
Notes:
- Some cookies may be set by third-party services (e.g., Google Analytics).
- Retention periods are approximate and may vary depending on browser and user settings.
- Functional cookies are required for the website to operate (e.g., authentication, preferences).
- Analytical cookies help us understand how visitors interact with the website.
- No marketing/advertising cookies are set by Leapfrog directly, but third-party services may set their own cookies.
Viewing, Modifying, or Deleting Data
You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Leapfrog, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you.
You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or objection to the processing of your personal data to legal@leapfrogapp.com.
To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
Leapfrog would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Right to Erasure (Right to Be Forgotten) and Data Deletion at Leapfrog
At Leapfrog, we respect your right to have your personal data erased from our systems, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This is also known as the Right to Be Forgotten (RTBF).
How to Request Deletion
You can request the deletion of your personal data at any time by:
- Visiting your account settings and using the "Delete My Account" feature (if available), or
- Contacting us directly at legal@leapfrogapp.com
Please include sufficient information to verify your identity and specify the data you wish to have deleted.
Our Process and Timeline
Upon receiving your deletion request, we will:
- Verify your identity to protect your privacy and security
- Review your request and confirm which data can be deleted (some data may need to be retained for legal or contractual reasons, such as payment records)
- Respond to your request within one month. If your request is complex or involves multiple systems, we may extend this period by up to two additional months, but we will notify you if this is the case.
Technical Assurance
When we process a deletion request, we will:
- Erase or anonymize your personal data from all Leapfrog systems and databases
- Ensure that your data is also deleted or anonymized from relevant third-party services and processors (such as Stripe, Google Cloud Platform, Vercel, etc.)
- Provide confirmation once your data has been deleted, or explain if any data must be retained and why
If you have any questions about your rights or our data deletion process, please contact us at legal@leapfrogapp.com.
How we secure personal data Leapfrog takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via legal@leapfrogapp.com
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